Frequently asked questions
Everything physician-owners ask before connecting their EHR — the guarantee, the security, the pricing, and how fast it works.
How does the 10× Revenue Recovery Guarantee work?+
If your free 30-Day Revenue Leakage Audit doesn't identify at least 10× the cost of your first month's subscription in at-risk reimbursement in your actual chart data, we refund your first month in full. No questions asked.
How fast can we get started?+
EHR connection takes under 4 hours and doesn't require an IT department. Your first compliance alert lands within 72 hours, and your full Revenue Leakage Report is delivered by Day 30.
Which EHRs do you connect to?+
athenahealth, eClinicalWorks, Kareo (Tebra), Modernizing Medicine, NextGen, and most major systems with FHIR APIs. Connection is read-only and a practice administrator can complete it.
Is this safe for our EHR and HIPAA-compliant?+
Yes. We're SOC 2 Type II certified, HITRUST-aligned, and sign a BAA before any data moves. Our connection is read-only — we never write to your EHR without explicit physician e-signature.
Do we have to hire anyone or learn new software?+
No. HIMShield is done for you. Your providers e-sign corrections in seconds inside their existing workflow. Your billing team sees fewer denials and faster reimbursements — without a single new login.
We're a small independent practice — is this overkill?+
It's actually built for you first. Independent physician-owned practices feel every dollar of leakage personally and can't afford to staff a full HIM team. This is the compliance infrastructure you could never afford to build in-house — fully done for you.
What does pricing look like?+
Pricing scales with provider count and chart volume. Most practices identify $5K–$50K+ per month in at-risk revenue — many multiples of the subscription. We send a custom quote after your free 30-day audit, and your investment is backed by the 10× guarantee.
What happens during a payer audit?+
Our Defense Agent reads the audit notice, pulls every flagged chart, and assembles a submission-ready response package in under 4 hours — work that traditionally takes 3 weeks and tens of thousands of dollars in staff time.
What types of practices do you serve?+
Independent physician-owned practices of all sizes — solo practitioners, multi-provider groups, and specialty practices that depend on accurate documentation and coding for reimbursement.
Still have questions?
Start with a free 30-day audit — no commitment, no card required.